Corporate governance

Born on January 13, 1960, Moulay Hafid Elalamy graduated from the Canadian university of Sherbrooke with a degree in information systems. He began his career in Canada in the insurance sector before becoming General Secretary of the ONA Group, now Al Mada, Morocco’s leading private industrial and financial group.

In 1995, Mr. Elalamy founded the Saham Group, starting out in financial services with Saham Assurance. This entity gradually expanded into 26 countries in Africa and the Middle East, to become the leading insurer on the African continent. In 2018, Saham Assurance was acquired by Sanlam for a valuation of $2 billion. At the same time, the Saham Group broadened its horizons by diversifying into customer relations as early as 2004, as well as into other key sectors with high economic and social impact such as education, real estate, agriculture and healthcare.

In 2019, Mr. Elalamy founded Majorel with its partner Bertelsmann. This company experienced strong growth, successfully listing on the Amsterdam stock exchange in September 2021. TP acquired Majorel in 2023.

From 2006 to 2009, he chaired the Confédération Générale des Entreprises du Maroc (CGEM).

From 2013 to 2021, he was Morocco’s Minister of Industry, Commerce, Digital Transformation and the Green Economy. During his tenure, 50 industrial ecosystems and 650,000 new jobs were created, and industry’s share of Morocco’s GDP increased by 9 points.

In 2021, Mr. Elalamy returned to the helm of the Saham Group and the Saham Foundation, created in 2008 to create a lasting impact on the most vulnerable populations in Morocco and sub-Saharan Africa.
The Foundation focuses on health, education and mentoring.

Daniel Julien founded TP in 1978 at the age of 25, after graduating from the University of Paris, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris in 1985, he succeeded in growing TP to the number one position in the French market and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Director of TP.

Mr. Alain Boulet was born on June 24th, 1949 and holds a Degree in Psychology, ethology and behavioral sciences from Nanterre University. Between 1975 and 1985, within the Time Warner Group, he designs and implements mail orders to win new clients and build customer loyalty for Southern Europe and then creates the first call centers dedicated to Time Group customers.
In 1985, he became the founding Chairman of the ONE agency. Initially based around its know-how on the mail-order business, the agency will become one of the leaders in terms of design and implementation of customer relationship management and communication strategies both for business to business and for business to consumer. He became Chairman of the SR Marketing Services in 1999, the group acting on the entire specialized marketing services chain. The expertise offered covering upstream and research with qualitative and quantitative studies businesses, data mining or predictive models, as well as the downstream with all specialized communication businesses such as sales promotion, Direct marketing or the Web to Field Marketing, animation and stimulation of sales networks. As a specialist of Relationship Marketing, data processing and analysis, he has worked, since 2008, as a web marketing consultant for companies in the financial sector integrating e-commerce in their marketing and sales approach.
Mr. Alain Boulet was appointed a director of the Company on May 31st, 2011.

Ms. Angela Maria Sierra-Moreno was born on August 30th, 1954 and holds a Degree in Bacteriology from the Colegio Mayor de Antioquia University (Colombia) and a Masters’ Degree in Science from the University of Ohio (United States). Angela Maria Sierra-Moreno has acquired over 20 years’ experience in the customer management field in various business sectors. From 1995 to 2002, Ms. Sierra-Moreno was Vice-President in charge of Services at ACES, where one of her main tasks was to coordinate initiatives aimed at changing the Company’s culture, in accordance with its requirements and those of the outside environment. Ms. Sierra-Moreno has been an organizational management consultant since 2010, and advises companies and organizations operating in various business sectors on customer relationship management, Human Resources, and cultural
and organizational change. Ms. Angela Maria Sierra-Moreno was appointed a director at the shareholders’ meeting held on May 7th, 2014.

Ms. Brigitte Daubry was born on June 24, 1963 and holds a Master's degree in management from the Paris Dauphine University and an MBA from the ESSEC Business School. She also obtained the Executive certificate - Women Board Ready from the ESSEC Business School.

Ms. Daubry started her career in 1988 as Chief of a BtC group and Director of a Business Unit BtB within the TP group. She then served as Director of the Asia-Pacific region in 1995 and as Corporate Vice President of Quality to manage the implementation of the ISO 9002 norms and then, starting in 2007, the COPC norms.

In 2011, she takes the leadership of the Europe Middle East and Africa region and of TP France until the end of 2014.

In 2015, newly-based in Singapore, she became Senior Advisor for the Accenture Group in Singapore and Sydney before joining Lazada, subsidiary of the Alibaba group in 2016 as Group Chief Customer Care Officer for the 6 countries of ASEAN where the group operates, function she held until January 2024.

Ms. Daubry was co-opted to the Board of Directors of the Company on March 6, 2024. This appointment is to be ratfied at the shareholders' meeting to be held on May 23, 2024.

Ms. Christobel Selecky was born on March 9th, 1955, and holds a Bachelor’s Degree in Political Science and Philosophy from the University of Delaware (United States) and a Masters’ Degree in Public Relations and Communications from Syracuse University (New York). Ms. Selecky has over 40 years’ experience in the healthcare sector as a director, manager and company founder.

She has been working as an independent consultant and corporate director since 2010 and provides strategic advice and recommendations to teams of managers and investors involved or seeking to become involved in the healthcare sector at both national and international level. Ms. Selecky serves on the Board of Directors and chairs the Compensation, Governance and Nominating Committee of Satellite Healthcare, one of the United States’ leading not-for-profit providers of kidney dialysis and related services since 1974. She also serves on the Board of Directors and on the Audit and Compensation Committees of ImmunityBio (IBRX) a leading late-clinical-stage immunotherapy company developing next-generation therapies that drive immunogenic mechanisms for defeating cancers and infectious diseases. Finally, she serves on the Board of Directors of Griswold Home Care, a private equity backed non-medical home care company with 200 locations throughout the United States. She is also an Adjunct Professor in the University of California, Irvine Paul Merage School of Business MBA program teaching Healthcare Entrepreneurship. Ms.  Selecky is active in several board governance organizations and currently serves on the Board of Directors of the Pacific Southwest Chapter of the National Association of Corporate Directors, a US national non-profit association providing education and standards for corporate governance and Board excellence.

Ms. Christobel Selecky was appointed a director at the shareholders’ meeting held on May 7 th, 2014.

Born on December 18th, 1982, Mr. Evangelos Papadopoulos is a graduate on computer programming languages from I.I.E.K. XYNI. He joined TP in 2004 as an agent and acquired expertise and knowledge in the contact center industry which eventually scaled up on being an expert operations manager and business strategist with a sound understanding of organizational development. In 2014, he has been elected as an employee’s representative to the Special Negotiation Body that contributed to the implementation of the European Committee Works Council (ECWC) of TP SE. He continued to serve at the ECWC until 2020 and was re-elected as a member of the
ECWC and its bureau. Mr. Papadopoulos is currently Assistant Contact Center Manager of the Attica center in Greece. He was designated director representing the employees by the ECWC of TP SE on November 2nd, 2020.

Kevin Niu was born in Beijing, China and moved to Canada at 13 and to the United States at 18 years old. He received his Bachelor of Science degree in Electrical Engineering from the University of Illinois at Urbana-Champaign with the highest honor. He pursued his master’s degree and Ph.D. studies in applied physics from Harvard University, focused on nanophotonic devices and fabrication with applications in optical and quantum information.

Kevin is the founder and CEO of Urus Entertainment, a company in the development stage to create a unique avatar experience adoptable by the mass market. Kevin is the principal driving force to expand the concept of avatar-integrated content on mobile phones and is currently leading the development of consumer-facing technologies using AI algorithms to create avatars with market-leading quality.

As a hobby project in college, Kevin co-produced and co-presented the feature film "People Mountain People Sea," which earned a Silver Lion award at the 68th International Film Festival. Kevin is a co-founder and Chief Business Advisor with Astro-Nomical Entertainment, which initiated the Emmy-nominated Netflix series “A Tale Dark & Grimm.” His interest in entertainment also led him to co-produce the Tony Award-nominated play "Of Mice and Men,” earning a Drama Desk Award, setting a new box office record at the Longacre Theater. He is a member of the Producers Guild of America.

Born on April 24, 1982, Mr. Medhi Ghissassi earned a double Master of Science degree in Engineering with majors in Computer Science and Applied Mathematics from both École Polytechnique Paris and École Nationale des Ponts et Chaussées. He also holds a Master of Science in International Affairs from Sciences Po Paris and an MBA from Columbia Business School.

Mr. Ghissassi is a prominent figure in AI product management. He joined Google in 2012, where he helped develop new products for the enterprise market, particularly Google Cloud, as well as products for emerging markets in Africa and Southeast Asia.

From 2016 to 2024, he served as Head of Applied AI Product Incubation and later as Director of Product Management at Google DeepMind and Google Brain. He has extensive experience in building AI products and has worked closely with engineering and cross-functional teams to translate cutting-edge AI research into globally used products that reach billions of users.

Mr. Ghissassi is currently the Chief Product Officer at AI71, an Abu Dhabi-based artificial intelligence company.

He also serves as an independent member of the supervisory board of Société Générale Maroc.

Born on December 30th, 1970, Pauline Ginestié holds an MBA from the Columbia Business School of Columbia University in New York, a diploma in Economics and Finance from Sciences-Po Paris and a Masters degree in English Literature from the Paris X University. She started her career as an auditor with Price Waterhouse Coopers in Paris. In 1999, she joined NetValue USA as product and project manager, before moving to Register.com in 2001. She became a freelance digital business consultant in 2002 and developed an interest in user experience, leading to a Master of Sciences in Human Computer Interaction/Ergonomics from University College London. She then joined Foviance, a user experience consultancy, before going freelance in 2012 as a customer experience consultant. More recently she has been building on her knowledge of human behaviour to develop an executive and leadership coaching practice. Since 2017, she has been an independent director of PCAS (Seqens Group). Ms. Pauline Ginestié was appointed a director at the shareholders’ meeting held on April 28th, 2016.

Mr. Varun Bery was born on September 27th , 1958. He holds a BA degree (summa cum laude) in Economics and Mathematics from Yale University where he also played on the varsity squash team. Mr Bery also received an MBA degree with High Distinction from Harvard Business School where he was named a Baker Scholar. He started his career in 1981 as a management consultant with McKinsey & Company in New York. He then worked in investment banking with CS First Boston in New York from 1992 to 1994 before moving to Hong Kong in 1995 to join the Asian Infrastructure Fund, a private equity fund with close to US$1 billion under management.
Mr. Bery subsequently co-founded TVG Capital Partners in 1998 to invest in media and telecom assets throughout Asia, with over US$700m under management. During a portion of his tenure at TVG, Mr. Bery concurrently ran the regionwide Private Capital Asia business for JP Morgan out of Hong Kong which had US$750m of committed capital from the bank. Since 2016, Mr. Bery has been a Senior Advisor to StormHarbour Securities in Hong Kong. Mr. Bery serves on the Boards of both the Hong Kong Venture Capital Association and the Harvard Business School Association of Hong Kong. Mr. Bery also serves on the Board and Finance Committee of Integrated Board Education Limited (IBEL), an educational charity serving children from ethnic minority communities in Hong Kong. At Yale, Mr. Bery serves on the Inaugural Advisory Board of the Jackson School of Global Affairs.

Born on August 31, 1968, Ms. Vera Songwe holds a bachelor's degree in economics and political science from the University of Michigan, a diploma of advanced studies in economics and political science, a master's degree in law and economics and a PH.D. in mathematical economics from the Catholic University of Louvain. She is a non-resident Senior fellow at the Brookings Institution.

With more than 25 years of professional experience, Ms. Songwe has contributed to the creation of companies, as well as to the development, research and implementation of policies particularly in macro‑stability and banking and financial innovation. She has extensive analytical and practical experience in emerging markets and developing countries. Over the last two years she has focused her work on monetary policy, prudential regulation, and the cost of capital for emerging market economies. She spent a year and a half at the Bank for International Settlements as a senior advisor to the Financial Stability Institute.

Recognized for her work on climate finance she co-chairs the Independent High Level Expert Group (IHLEG) on Finance for Climate Action and has worked with the last four COP presidencies, Egypt, UAE, Azerbaidjan and Brazil to chart the finance agenda. She has also supported the India and Brazil G20 presidencies contributing policy advice to improve the Impact of Multilateral Development Banks as well as policies to unlock capital flows to emerging market economies.

Vera Songwe was the first woman in 60 years to run the United Nations Economic Commission for Africa (ECA) as a United Nations Under Secretary General. In this role she provided macroeconomic and structural policy advice to governments while working to attract private sector investment to the continent. She was one of the champions behind the adoption by African Heads of States of the African Continental Free Trade Agreement, landmark development and integration legislation. The ECA under her leadership also developed the first digital Strategy for Africa adopted by the African Union leadership.

Prior joining the UN Ms. Songwe held several senior roles at the World Bank and International Finance Corporation (IFC). At the World Bank she worked for over a decade on East Asia and the Pacific including spending four years in the Philippines as the lead economist. As Regional Director for West and Central Africa for the IFC she financed renewable energy projects across the region, supported massive improvements in the doing business environments in the region and contributed to the fast rise in PPP and Independent Power Producer projects across the regions.

As an entrepreneur, Vera Songwe founded three business ventures, including a women's impact fund incubated by Standard Bank, a cybersecurity school in association with IBM, and an emerging markets repo facility in collaboration with the Bank of New York Mellon.

Ms. Songwe is a member of several advisory boards, including the Mastercard Africa Catalytic Impact Fund (ACIF), the GFANZ Africa Board, and the Mo Ibrahim Board. 

Born on January 10th, 1983, Véronique de Jocas holds a Diploma of Specialized Graduate Studies (Diplôme d’Études Supérieures Spécialisées) in law from Montesquieu Bordeaux IV University. In 2007, she graduated from Kedge Business School with a Specialized degree in Risk Management. She started her career at TP in 2008 in the context of the creation of the Group Insurance Manager position. Her objectives consisted
in defining and implementing the global insurance management policy of TP. Accompanying the Group’s development, her expertise widened through the management of cross-disciplinary projects in crisis management, risk management and compliance. Since 2009, she is a member of the Association for Corporate Risk and Insurance Management (Association pour le Management des Risques et des Assurances de l’Entreprise or AMRAE). Véronique de Jocas was designated director representing employees by the Social and Economic Committee (Comité social et économique) of TP SE on September 9th, 2020.

Daniel Julien founded TP in 1978 at the age of 25, after graduating from the University of Paris-Nanterre, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris, he succeeded in growing TP to the number one position in the French market in 1985 and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Chief Executive Officer of TP.

Thomas Mackenbrock, 48, currently serves as Group Deputy CEO of TP. Before this, he was the CEO of Majorel Group, where he led the company from its inception until its IPO on the Euronext Amsterdam in 2021 and its acquisition by TP at the end of 2023. Prior to Majorel, Thomas spent over 12 years at Bertelsmann, a global leader in media and services, where he held various senior leadership roles. He began his career at McKinsey & Company in 2000, with a focus on servicing clients in the telecom and high-tech sectors.

João Cardoso is the Chief Innovation and Digital Officer of TP, with global oversight over IT, TP standards, security, transformation, AI initiatives and the consulting division of TP. Formerly TP’s President for EMEA with P&L responsibility for the region, João had also been appointed Global Chief of Research, Development, and Digital Integration in 2017. Before joining TP in 2003, João was one of the founders of Altitude Software (originally Easyphone). He also helped establish and was the president of the Portuguese Contact Center Association. João has a degree in Software Engineering with specialization in AI and formal languages and holds an MBA from the Nova School of Business and Economics, as well as a post-graduate degree in Product Management and Marketing from Wharton. He is fluent in five languages.

Luciana Cemerka is TP’s Chief Marketing Officer and has delivered bold and innovative marketing campaigns for TP worldwide. With a career developed by working in multinational companies such as Microsoft and Telefonica, as well as possessing international working experience, Luciana brings to TP her passionate view and vast knowledge in implementing a 360-degree marketing approach. She is always motivated to achieve more and is willing to make a difference. Luciana is also a Guest Professor in an online digital marketing course offered by one of the most renowned universities in São Paulo, Brazil.

Miranda Collard is the Group Chief Client Officer and has been with TP for 26 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of operational delivery, coupled with various support departments at TP, and has experience across a broad spectrum of industry verticals. Serving TP clients in an end-to-end delivery across the global TP footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts of our client partners.

Eric Dupuy is currently the Chief Business Development Officer at TP. Eric has held various business development leadership roles over the course of their career, including at Sento, ClientLogic, Lionbridge, and ModusLink. Prior to their current position, they were the Head of Sales for Southern Europe at RR Donnelley. Eric began their career at IBM in 1992 as a Sales Manager.

Eric Dupuy has an MBA in International Business from Université du Québec à Montréal and a Master of Business Administration - MBA in Business Administration and Management, General from Université Paris Dauphine - PSL. Eric also has a certification from COPC Inc. in Lean Six Sigma Yellow Belt (ICYB) and a certification from SalesforLife in Social Selling Mastery 3.4.

Agustin Grisanti is TP’s Group Chief Operating Officer. He previously held the role of President for Ibero-LATAM. Before joining TP in 2014, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). Agustin has a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.

Scott Klein is TP’s President of Specialized Services. He oversees LanguageLine Solutions (the world’s leading provider of on-demand language services), TLScontact (a global leader in visa and consular services for government clients), Health Advocate, a US company specialized in digital integrated business solutions and services for consumer healthcare management, and AllianceOne (a top receivables management firm). Before its acquisition by TP, Scott served as the President and Chief Executive Officer of LanguageLine. He has successfully led companies in multiple industries, including Advertising, Consumer Packaged Goods, Market Research, Business Process Outsourcing, Consumer Electronics, Technology Products, and Building Products. Scott holds a bachelor’s degree in Accounting from Syracuse University.

Teri O’Brien is TP’s Group Chief Legal and Compliance Officer. She has over 23 years of experience in mergers and acquisitions, capital markets transactions, commercial transactions, and corporate governance and compliance matters. Before joining TP, Teri was a partner at Latham & Watkins, LLP, an international law firm with offices throughout the world.