The virtual nature of the Dubai office helps clients connect with its representatives in meaningful ways, while saving the time and money associated with traveling to delivery sites. It enables TP clients in the Middle East to monitor customer service work taking place at the omnichannel, multilingual contact center in Cairo. Clients are able to view all workstations, listen to customer service calls, and observe high-quality customer experience management in real time using TP’s new Observer tool. TP’s opening of the Dubai office is a practical step to expand its footprint in the Middle East and better serve its multinational clients.
Smarter solutions
Seamless operations
Global scale with local expertise
A culture of caring
Digital strategies
Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle
Intelligent automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
