TP in Jamaica has over 20 years of experience, and it's located in Montego Bay. With over 3,700 employees, our Montego Bay location is a contact center market leader in the country, providing solutions for North American and Caribbean markets within various industries, such as Financial Services, Telecommunications, and Retail. The experience and capacity of TP in Jamaica enables it to take into consideration the specific requirements of each customer and to offer robust, high-quality operations in Customer Care, Inbound and Outbound Sales Acquisitions, First and Third Party Collections, Voice and Non-Voice BPO, and Directory Assistance.
Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:
Digital Strategies
Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle
Intelligent Automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
