Teleperformance in Nigeria is the only global CX outsourcer that operates in Nigeria the biggest English-speaking African country, with the largest internet & mobile telephony population. This strategic location allows access to the largest talent pool in the country for managing social media sales and marketing programs, content management, and training. Teleperformance in Nigeria accelerates client’s growth within the sub-Saharan African nations by providing multilingual capabilities such as Native English, French, Hausa, Yoruba, and Igbo. Teleperformance in Nigeria transforms passion into excellence, with a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics, and a strategic location. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward.
Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:
Digital Strategies
Advanced solution consulting and design for managing – and optimizing -- the entire customer lifecycle
Intelligent Automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
One American online social media giant wanted to invest in Africa's increasingly competitive market. With no experience doing business on the continent, the company wanted to partner with a provider who could offer guidance for effectively expanding into new, African markets while also aligning the right support resources and technology.
Teleperformance offered secure, state-of-the-art operations in Lagos, Nigeria. This strategic location allowed the client to access the largest talent pool in the country for managing social media sales and marketing programs, content management, and training. This proven strategic operation in Lagos will accelerate client growth within the sub-Saharan African nations by providing multilingual capabilities that will help build and grow an African-centric technology ecosystem.
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
