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RETAIL AND E-COMMERCE

CHALLENGES IN THE CONSUMER MARKET

The buying journey is changing

Turn each buyer into a repeat customer by nurturing them and remaining relevant throughout their purchasing lifecycle. 

0
OF CONSUMERS WOULD CHOOSE RETAILERS THAT OFFER PERSONALIZED SHOPPING EXPERIENCES
SALESFORCE
0
INCREASE IN IN-STORE PICKUPS FOR ONLINE PURCHASES OVER THE PAST YEAR.
RETAIL DIVE
0
OF MILLENNIALS PREFER TO SHOP ONLINE VERSUS IN-STORE
BIG COMMERCE
0
OF CONSUMERS EXPECT A SEAMLESS SHOPPING EXPERIENCE ACROSS ALL CHANNELS
SALESFORCE
TURN CHALLENGES INTO OPPORTUNITIES

Let’s overcome your biggest business challenges together

Together, we can overcome your business challenges and deliver the right experience at the right time to keep your buyers coming back. 

 

Offer empathetic, live support when it matters most 

Optimize live resources by empowering them with AI tools  

Deliver consistent, integrated buying experiences across channels

Provide the right offer at the right time for the right buyer

Detect and prevent fraudulent behavior and defend against bad actors

Safeguard buyer data with best-in-class security protocols and processes 

" Our partnership with TP resulted in the modernization of our classic customer engagement center, allowing us to reach our C-SAT nirvana with increases of 7%-9%. "
Customer Experience and E-Commerce Manager
for a multinational packaged food conglomerate
OUR CAPABILITIES

Put our experience and proven best practices to work for your business

Accelerate success by applying our decades of proven practices and deep, industry-specific experience to achieve more, faster. 

Retail

eCommerce

Consumer packaged goods

Food delivery

Consumer sales

B2B sales

Deliver tailored experiences across all channels through e-commerce support services powered by insights from our brand loyalty experts.

Deliver tailored experiences across all channels through e-commerce support services powered by insights from our brand loyalty experts. 

Improve results with pricing management, promotion planning and management, customer profitability, analytics, and spend analysis. 

Elevate digital security with end-to-end security protocols and fraud prevention solutions. 

Improve processes across customer and seller lifecycle with Lean, Six Sigma, RPA intervention, and specialized tools. 

 

STRATEGIC INSIGHTS

Increase your knowledge

RECOGNIZED LEADER

Global leaders in Retail, eCommerce, and B2B sales already trust us to protect what matters most – their customers.

From assessment to solution design to implementation and continuous innovation, TP has been supporting Retail, eCommerce, and Sales organizations for decades. Put our global scale, refined best practices, and advanced solutions to work for your business. 

46
46
YEARS
OF CONTINUOUS INNOVATION AND IMPROVEMENT
40
40
COUNTRIES
WITH A PRESENCE IN RETAIL, ECOMMERCE, B2B SALES, AND MORE
40K
40K
EXPERTS
IN BUYER LIFECYCLE MANAGEMENT AND SALES OPERATIONS
329
329
RETAIL, ECOMMERCE, AND B2B SALES CLIENTS
WORLDWIDE

Speak to a retail & e-commerce expert today