A winning combination: CX excellence and TP’s competitive advantage in Egypt

Egypt is emerging as one of the most promising outsourcing destinations, not only in EMEA, but globally. With its rich talent pool, affordable operating costs, multilingual capabilities, and business-friendly government policies, the country has become a preferred hub for customer experience solutions. The country has gradually become a prominent outsourcing hub, particularly in customer experience management. Its location offers geographical and time zone advantages for businesses in Europe, North America, and the Middle East.

However, like any region, challenges persist. Customer expectations continually evolve, digital transformation demands are accelerating, and organizations must enhance personalization and resolve issues faster. This means businesses seek outsourcing partners who don’t just keep pace but lead the way in delivering outstanding CX. That’s where TP excels, setting itself apart from others in the region. 

Recognized as the best performing CX operations in Egypt among all COPC-certified CX companies worldwide, TP combines years of industry expertise with Egypt’s strategic advantages as a competitive outsourcing hub. This blend of global CX leadership, innovative technology, and Egypt’s unique market offerings make TP a top choice for businesses looking to enhance customer support while optimizing resources in Egypt.

Operating across 13 locations and powered by over 22,000 TP experts, the company provides cutting-edge solutions for telecom, technology, health care, retail, and finance industries. Offering services in more than 25 languages, TP serves markets in North America, Europe, and the Middle East with precision and care. 

Egypt’s talent pool is a multilingual treasure trove. TP in Egypt offers services in English, French, German, Arabic, Italian, and Spanish. This capability makes Egypt the ideal outsourcing destination for servicing diverse markets, from North America to Europe and the Middle East. With this, TP offers unparalleled scalability for clients looking to expand globally.

Furthermore, one of Egypt’s standout advantages is cost effectiveness. Wages in Egypt are more competitive than other major outsourcing markets. Additionally, the country’s ongoing IT and telecom infrastructure investments make it a technologically robust outsourcing hub.

Egypt’s location offers unparalleled geographic and time zone benefits. Businesses in Europe, North America, and the Middle East can take advantage of 24/7 operations for round-the-clock customer support and real-time collaboration for European and North American clients in overlapping time zones.

Finally, the Egyptian government is highly supportive of the outsourcing industry. From tax incentives to large-scale investments in skill enhancement programs, Egypt adopts a stable, mature outsourcing ecosystem to attract global brands looking for reliable support services.

With all these advantages, it’s no surprise that Egypt ranks among the top global outsourcing destinations. Combine these benefits with TP’s award-winning expertise, and you have a recipe for unparalleled success.

TP delivers a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise. Ready to partner with a global leader? Contact us today!