Digital CX, CXM, Smartshoring

Frost & Sullivan 2022 European Customer Experience Outsourcing Services | Market Leadership Recognition

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Teleperformance was recognized with the Frost & Sullivan 2022 European Customer Experience Outsourcing Services Market Leadership Award, for its heavy investment in cybersecurity programs, and its dedicated TAP™ (Technology, Analytics and Process Excellence) methodology.

Teleperformance strengths include:

Moving beyond cost and labor arbitrage to differentiate and enhance services.
Growth strategy excellence and technology leverage.
Gaining ground through its cybersecurity strategy leadership, with a comprehensive cybersecurity program to protect its entire business ecosystem, including clients, customers, and employees.
Commitment to innovation: leveraging cloud technology to enhance customer experience
TAP™ methodology focused on high potential sector expertise, digital and omnichannel integration, and data analytics to improve customer experience.

Frost & Sullivan 2022 European Customer Experience Outsourcing Services | Market Leadership Recognition

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