Business and Marketing Intelligence

Unveiling the new dynamics of consumer satisfaction

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Changes in consumer habits, prompted by a significant increase in online shopping, issues with product availability, and fluctuations in discretionary spending, call for brands to reevaluate their approach. With key indicators such as customer satisfaction, advocacy, and loyalty showing positive uptrends, how can brands fulfill consumer needs and enhance customer support? Get insights from our most recent white paper, which includes insights from the global survey conducted by the TP Business Insights Lab.

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Unveiling the new dynamics of consumer satisfaction

Download the white paper

The latest consumer satisfaction trends, including customer perception, fraud, and self-service.

How a good service can turn customer support from a cost center into a revenue center.

The impact of social media on brand reputation and customer loyalty.

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