Multichannel Customer Expert - Medellín

You're the player we're missing on this TOP team:

We're looking for a Multichannel Customer Expert. You'll handle customer inquiries via phone, email, and chat, actively listening, resolving concerns, tracking orders, and answering related questions. If you're empathetic, proactive, and ready to turn challenges into solutions with a positive attitude, we want you on our team! Ready to make an impact?

Who You Are:

• A Multichannel Pro: Handle customer inquiries via phone, email, and chat with confidence and efficiency.
• A Solver: Actively listen, resolve concerns, and track orders with a proactive and positive attitude.
• Customer Champion: Bring empathy, professionalism, and a solution-driven mindset to every interaction.

The TOP Team Is All About:

• Fluent Vibes: Rock an advanced English level to communicate in a global setting.
• Power Moves: Stay proactive, responsible, empathetic, and confident to tackle every challenge with ease.
• Smooth Talkers: Deliver top-notch communication, making every interaction clear, engaging, and effective.

Let’s Talk About Benefits:

• Personalized Rewards: Earn up to a 15% performance Bonus* that reflects your commitment and provides unique opportunities for financial growth and success.
• Guaranteed Stability: Enjoy a long-term contract because we want you to grow with us.
• Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your skills.
• Exclusive Benefits: Access an employee fund that always supports you, with opportunities and benefits designed for you.

     *Terms and conditions apply.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!