GAMING

Person using a virtual reality headset and controllers while gaming in a modern room.
GAMING INDUSTRY EXPERTISE

Strengthening player engagement and retention at scale

Player experience is a key driver of lifetime player value in today’s live-service gaming ecosystem. Fast support, safe communities, and seamless interactions directly impact player engagement, retention, and in-game spending. TP helps gaming publishers deliver exceptional player experiences at scale. Through player support, community moderation, and live operations, we combine gaming expertise, AI-powered moderation, and multilingual teams to help studios retain players, reduce churn, and maintain healthy global communities.

TURN CHALLENGES INTO OPPORTUNITIES

Let’s tackle your biggest business challenges together

TP combines gaming expertise, global scale, and AI capabilities to support player communities worldwide. 

 

Support for gaming communities across major global markets.

Rapid support scaling for major game launches and live events. 

Advanced tools to detect toxic behavior and protect players.

Governance frameworks designed for large online communities. Detect fraud, harassment, and harmful behavior to maintain safe and trusted environments.

Offer self-service options that are supercharged with AI to handle a growing client base. 

Protect revenue streams and ensure secure player transactions across the gaming ecosystem.

PLAYER EXPERIENCE SERVICES

We don’t just love games, we live them

With over 30K gaming experts and global recognition as a top workplace, we’re the trusted partner behind the player experience of more than 30 leading game platforms, publishers, and developers.

OUR GAMING CAPABILTIIES

Supporting players, communities, and live game operations at scale

TP helps gaming publishers scale player support, community moderation, and live operations across global gaming communities. Powered by TP.ai FAB Connect, we combine gaming expertise and AI-driven automation to deliver seamless operations and exceptional player experiences.

Live player
support

 

 

Deliver fast, scalable player support across account issues, gameplay assistance, and in-game transactions to keep players engaged and reduce churn.

Community moderation for gaming platforms

 

 

Combine human expertise and AI moderation to manage gaming communities, detect toxic behavior, and maintain safe and engaging player environments.

Trust & safety for
online games

 

 

Protect players and platforms with advanced trust and safety operations that detect fraud, abuse, harassment, and harmful behavior

In-game spending and player growth

 

 

Drive growth across the player lifecycle with personalized, data-driven experiences. Powered by TP.ai FAB Growth, TP helps gaming publishers optimize acquisition, engagement, monetization, and retention to maximize player lifetime value and long-term loyalty.

VIP player
support

 

 

Provide premium, personalized support for high-value players to strengthen loyalty, improve retention, and increase lifetime player value.

AI moderation and gaming analytics

 

 

Use AI-powered moderation and player analytics to detect risks, understand player sentiment, and optimize support operations at scale.
"Partnering with TP means that we have fast access to a talented gaming team and global CX resources, so we don’t need to worry about spike balancing and keeping up with the latest support innovations. Best of all, we know that our players and communities are in very safe hands."
VP of CX at a leading games publisher
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BE OUR GUEST

Visit our immersive Gaming Arenas


Our gaming arenas in Lisbon, Bogotá, and Gurgaon are specially designed spaces where players train, stream, play, and socialize with peers.

STRATEGIC INSIGHTS

Increase your knowledge

Speak to a gaming services expert today