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GOVERNMENT

INDUSTRY CHALLENGES

The citizen experience influences trust in government services

Critical interactions can significantly impact citizens’ perceptions and satisfaction levels. Tackling citizen experience challenges requires proactive measures and a commitment to continuous improvement.

ONLY
0
OF CITIZENS TRUST THE PUBLIC ORGANIZATIONS THEY INTERACT WITH
FORRESTER
JUST
0
PEOPLE ARE SATISFIED WITH THEIR LATEST GOVERNMENT EXPERIENCE, LAGGING BEHIND OTHER INDUSTRIES
QUALTRICS
0
OF SATISFACTION STEMS FROM EMPATHY, RESPONSIVENESS, RELEVANCE, AND FAIRNESS.
QUALTRICS
0
OF CITIZENS PREFER MULTICHANNEL GOVERNMENT SERVICES: ONLINE, IN-PERSON, AND PHONE.
MCKINSEY & CO.
TURN CHALLENGES INTO OPPORTUNITIES

Let’s tackle your biggest business challenges together

By working with TP, the government and public sector can elevate the citizen experience through data analysis, technology, and empathy.

 

A collaborative effort to achieve success

Implement a fully integrated contact center that offers secure, multi-channel support throughout the citizen journey, improving the overall citizen experience.

 

Innovation to support service delivery

Leverage Al and other high-tech tools to develop, integrate, and deliver digital initatives designed to decrease effort, increase accessibility, reduce costs, and improve services.

 

Best practices to fuel growth

Deliver an excellent citizen experience that minimizes friction, maximizes speed and efficiency, and maintains a human element embedded within the use of technology.

Implement a fully integrated contact center that offers secure, multi-channel support throughout the citizen journey, improving the overall citizen experience.

Leverage Al and other high-tech tools to develop, integrate, and deliver digital initatives designed to decrease effort, increase accessibility, reduce costs, and improve services.

Deliver an excellent citizen experience that minimizes friction, maximizes speed and efficiency, and maintains a human element embedded within the use of technology.

Implement a fully integrated contact center that offers secure, multi-channel support throughout the citizen journey, improving the overall citizen experience.

Leverage Al and other high-tech tools to develop, integrate, and deliver digital initatives designed to decrease effort, increase accessibility, reduce costs, and improve services.

Deliver an excellent citizen experience that minimizes friction, maximizes speed and efficiency, and maintains a human element embedded within the use of technology.

OUR CAPABILITIES

Leverage our extensive array of digital services that fully address the operational needs of the world’s premier government institutions.

Connect with citizens across channels for health and human services, public safety, emergencies, crisis management, and other community support needs.

Offer an efficient journey from information provisioning to appointment management, payment handling, and back-office tasks with 100% transparency.

Collect current and overdue citizen payments, licensing and registration fees, and taxes with our government collections experts.

STRATEGIC INSIGHTS

Increase your knowledge

RECOGNIZED LEADER

A global leader in digital experience management for the government segment

TP is the customer experience engine for over two-thirds of the most valuable brands globally — an invaluable partner to federal, state, and local agencies.

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PROFESSIONALS
SERVING THE GOVERNMENT SEGMENT GLOBALLY
SUPPORTING
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CLIENTS
WITHIN THE GOVERNMENT SEGMENT
OPERATING IN
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COUNTRIES
THROUGH DOMESTIC, NEARSHORE, OFFSHORE, AND MULTILINGUAL OPERATIONS
REAL RESULTS

Clients in the government segment are reaping the benefits of a community-based public sector customer service deployed globally.

0
REDUCTION IN AHT
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CITIZENS SERVED DURING COVID-19
0
C-SAT

Speak with a government services expert today