Corporate governance

Born on January 13, 1960, Moulay Hafid Elalamy graduated from the Canadian university of Sherbrooke with a degree in information systems. He began his career in Canada in the insurance sector before becoming General Secretary of the ONA Group, now Al Mada, Morocco’s leading private industrial and financial group.

In 1995, Mr. Elalamy founded the Saham Group, starting out in financial services with Saham Assurance. This entity gradually expanded into 26 countries in Africa and the Middle East, to become the leading insurer on the African continent. In 2018, Saham Assurance was acquired by Sanlam for a valuation of $2 billion. At the same time, the Saham Group broadened its horizons by diversifying into customer relations as early as 2004, as well as into other key sectors with high economic and social impact such as education, real estate, agriculture and healthcare.

In 2019, Mr. Elalamy founded Majorel with its partner Bertelsmann. This company experienced strong growth, successfully listing on the Amsterdam stock exchange in September 2021. TP acquired Majorel in 2023.

From 2006 to 2009, he chaired the Confédération Générale des Entreprises du Maroc (CGEM).

From 2013 to 2021, he was Morocco’s Minister of Industry, Commerce, Digital Transformation and the Green Economy. During his tenure, 50 industrial ecosystems and 650,000 new jobs were created, and industry’s share of Morocco’s GDP increased by 9 points.

In 2021, Mr. Elalamy returned to the helm of the Saham Group and the Saham Foundation, created in 2008 to create a lasting impact on the most vulnerable populations in Morocco and sub-Saharan Africa.
The Foundation focuses on health, education and mentoring.

Jorge Amar led McKinsey’s digital customer-care group globally. In this capacity, he sought to transform the customer-facing parts of operations, helping to deliver stronger performance and better service.

Jorge first joined McKinsey in Buenos Aires in 2007 and has been based in Stamford since 2012. He recently relocated to Miami as of 2022. He has developed deep expertise in customer care through his service to major telecommunications companies across markets in Latin America, North America, and Western Europe.

He holds a Bachelor in Accounting from the University of Buenos Aires and an MBA from Harvard Business School. Jorge Amar currently serves as Chief Executive Officer of TP Group.

Thomas Mackenbrock, 48, former Group CEO of TP. Before this, he was the CEO of Majorel Group, where he led the company from its inception until its IPO on the Euronext Amsterdam in 2021 and its acquisition by TP at the end of 2023. Prior to Majorel, Thomas spent over 12 years at Bertelsmann, a global leader in media and services, where he held various senior leadership roles. He began his career at McKinsey & Company in 2000, with a focus on servicing clients in the telecom and high-tech sectors.

Ms. Brigitte Daubry was born on June 24, 1963 and holds a Master's degree in management from the Paris Dauphine University and an MBA from the ESSEC Business School. She also obtained the Executive certificate - Women Board Ready from the ESSEC Business School.

Ms. Daubry started her career in 1988 as Chief of a BtC group and Director of a Business Unit BtB within the TP group. She then served as Director of the Asia-Pacific region in 1995 and as Corporate Vice President of Quality to manage the implementation of the ISO 9002 norms and then, starting in 2007, the COPC norms.

In 2011, she takes the leadership of the Europe Middle East and Africa region and of TP France until the end of 2014.

In 2015, newly-based in Singapore, she became Senior Advisor for the Accenture Group in Singapore and Sydney before joining Lazada, subsidiary of the Alibaba group in 2016 as Group Chief Customer Care Officer for the 6 countries of ASEAN where the group operates, function she held until January 2024.

Ms. Daubry was co-opted to the Board of Directors of the Company on March 6, 2024. This appointment is to be ratified at the shareholders' meeting to be held on May 23, 2024.

Born on December 18th, 1982, Mr. Evangelos Papadopoulos is a graduate on computer programming languages from I.I.E.K. XYNI. He joined TP in 2004 as an agent and acquired expertise and knowledge in the contact center industry which eventually scaled up on being an expert operations manager and business strategist with a sound understanding of organizational development. In 2014, he has been elected as an employee’s representative to the Special Negotiation Body that contributed to the implementation of the European Committee Works Council (ECWC) of TP SE. He continued to serve at the ECWC until 2020 and was re-elected as a member of the ECWC and its bureau. Mr. Papadopoulos is currently Assistant Contact Center Manager of the Attica center in Greece. He was designated director representing the employees by the ECWC of TP SE on November 2nd, 2020.

Born in July 4^th, 1966, Ingrid Johnson is a chartered Accountant by training and a graduate of Harvard Business School’s Advanced Management Programme.

Ingrid is an accomplished international executive with over three decades of leadership experience across banking, insurance, and financial services in Sub Saharan Africa, UK, North America and Asia.

Ms. Johnson built her reputation within Nedbank Group, where she spent over 20 years leading major business transformations. As Group Finance Director of Old Mutual plc in London, she held one of the most demanding financial governance roles in the sector. She directed the financial elements of the strategic unbundling and delisting of a £12 billion FTSE-listed conglomerate into four separately listed companies.

She later joined Sun Life Financial in Hong Kong, as President to lead the Asia region and driving post-COVID recovery.

Today, Ingrid Johnson is regarded as one of the most credible global profiles in operational excellence, transformation governance, and institutional financial discipline.

Kevin Niu was born in Beijing, China and moved to Canada at 13 and to the United States at 18 years old. He received his Bachelor of Science degree in Electrical Engineering from the University of Illinois at Urbana-Champaign with the highest honor. He pursued his master’s degree and Ph.D. studies in applied physics from Harvard University, focused on nanophotonic devices and fabrication with applications in optical and quantum information.

Kevin is the founder and CEO of Urus Entertainment, a company in the development stage to create a unique avatar experience adoptable by the mass market. Kevin is the principal driving force to expand the concept of avatar-integrated content on mobile phones and is currently leading the development of consumer-facing technologies using AI algorithms to create avatars with market-leading quality.

As a hobby project in college, Kevin co-produced and co-presented the feature film "People Mountain People Sea," which earned a Silver Lion award at the 68th International Film Festival. Kevin is a co-founder and Chief Business Advisor with Astro-Nomical Entertainment, which initiated the Emmy-nominated Netflix series “A Tale Dark & Grimm.” His interest in entertainment also led him to co-produce the Tony Award-nominated play "Of Mice and Men,” earning a Drama Desk Award, setting a new box office record at the Longacre Theater. He is a member of the Producers Guild of America.

Born on December 30th, 1970, Pauline Ginestié holds an MBA from the Columbia Business School of Columbia University in New York, a diploma in Economics and Finance from Sciences-Po Paris and a Masters degree in English Literature from the Paris X University. She started her career as an auditor with Price Waterhouse Coopers in Paris. In 1999, she joined NetValue USA as product and project manager, before moving to Register.com in 2001. She became a freelance digital business consultant in 2002 and developed an interest in user experience, leading to a Master of Sciences in Human Computer Interaction/Ergonomics from University College London. She then joined Foviance, a user experience consultancy, before going freelance in 2012 as a customer experience consultant. More recently she has been building on her knowledge of human behaviour to develop an executive and leadership coaching practice. Since 2017, she has been an independent director of PCAS (Seqens Group). Ms. Pauline Ginestié was appointed a director at the shareholders’ meeting held on April 28th, 2016.

Born in August 8^th, 1970, Sheikha Hanadi Bint Nasser Al-Thani holds a bachelor’s degree in economics from Qatar University, an Executive MBA from the London Business School and a master’s degree in economics from the University of London.

In 1998, she founded Amwal Investment Company, the first investment firm regulated by the Qatar Central Bank. Following two years of institutional advocacy to establish a regulatory framework, Amwal introduced the nation’s first mutual fund, first money-market fund, and first Islamic mezzanine vehicle - a milestone in Qatar’s financial modernization and literacy. In 2001, she joined Nasser Bin Khaled Al Thani & Sons Group, leading the strategic transformation of a 10,000-employee conglomerate through restructuring, governance reform, portfolio diversification, and the launch of multiple international joint ventures. Entrepreneurial at heart, she also initiated Al Wa’ab City, a US $1.8 billion integrated urban project spanning 1.2 million m² - one of the Middle East’s earliest large-scale models of sustainable city design.

Her governance expertise has led to prominent international appointments as Special Adviser to Standard Chartered Bank, board member at QNB, a leading financial and educational institutions, and advocate for improved governance, diversity, and social-impact standards across the Gulf.

Mr. Varun Bery was born on September 27th , 1958. He holds a BA degree (summa cum laude) in Economics and Mathematics from Yale University where he also played on the varsity squash team. Mr Bery also received an MBA degree with High Distinction from Harvard Business School where he was named a Baker Scholar. He started his career in 1981 as a management consultant with McKinsey & Company in New York. He then worked in investment banking with CS First Boston in New York from 1992 to 1994 before moving to Hong Kong in 1995 to join the Asian Infrastructure Fund, a private equity fund with close to US$1 billion under management.
Mr. Bery subsequently co-founded TVG Capital Partners in 1998 to invest in media and telecom assets throughout Asia, with over US$700m under management. During a portion of his tenure at TVG, Mr. Bery concurrently ran the regionwide Private Capital Asia business for JP Morgan out of Hong Kong which had US$750m of committed capital from the bank. Since 2016, Mr. Bery has been a Senior Advisor to StormHarbour Securities in Hong Kong. Mr. Bery serves on the Boards of both the Hong Kong Venture Capital Association and the Harvard Business School Association of Hong Kong. Mr. Bery also serves on the Board and Finance Committee of Integrated Board Education Limited (IBEL), an educational charity serving children from ethnic minority communities in Hong Kong. At Yale, Mr. Bery serves on the Inaugural Advisory Board of the Jackson School of Global Affairs.

With more than 25 years of professional experience, Vera Songwe has contributed to the creation of companies, as well as to the development, research, and implementation of policies particularly in macro‑stability and banking and financial innovation.

Vera was the first woman in 60 years to run the United Nations Economic Commission for Africa (ECA) as a United Nations Undersecretary General. In this role, she provided macroeconomic and structural policy advice to governments. Prior to joining the UN, she held several senior roles at the World Bank and International Finance Corporation (IFC).

As an entrepreneur, Vera Songwe founded three business ventures, including a women's impact fund incubated by Standard Bank, a cybersecurity school in association with IBM, and an emerging markets repo facility in collaboration with the Bank of New York Mellon. Recognized for her work on climate finance, she co-chairs the Independent High Level Expert Group (IHLEG) on Finance for Climate Action. Vera is a member of several advisory boards, including the Mastercard Africa Catalytic Impact Fund (ACIF), the GFANZ Africa Board, and the Mo Ibrahim Board.

Born on January 10th, 1983, Véronique de Jocas holds a Diploma of Specialized Graduate Studies (Diplôme d’Études Supérieures Spécialisées) in law from Montesquieu Bordeaux IV University. In 2007, she graduated from Kedge Business School with a Specialized degree in Risk Management. She started her career at TP in 2008 in the context of the creation of the Group Insurance Manager position. Her objectives consisted in defining and implementing the global insurance management policy of TP. Accompanying the Group’s development, her expertise widened through the management of cross-disciplinary projects in crisis management, risk management and compliance. Since 2009, she is a member of the Association for Corporate Risk and Insurance Management (Association pour le Management des Risques et des Assurances de l’Entreprise or AMRAE). Véronique de Jocas was designated director representing employees by the Social and Economic Committee (Comité social et économique) of TP SE on September 9th, 2020.

Jorge Amar led McKinsey’s digital customer-care group globally. In this capacity, he sought to transform the customer-facing parts of operations, helping to deliver stronger performance and better service.

Jorge first joined McKinsey in Buenos Aires in 2007 and has been based in Stamford since 2012. He recently relocated to Miami as of 2022. He has developed deep expertise in customer care through his service to major telecommunications companies across markets in Latin America, North America, and Western Europe.

He holds a Bachelor in Accounting from the University of Buenos Aires and an MBA from Harvard Business School. Jorge Amar currently serves as Chief Executive Officer of TP Group.

Agustin Grisanti is TP’s CEO for EMEA and APAC. He previously served as the Group Global Chief Operating Officer and as President for Ibero-LATAM. Before joining TP in 2014, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). He holds a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.

Miranda Collard is the Chief Executive Officer for the Americas and has been with TP for 32 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of the Global Client Officer function and operational delivery, as well as various support departments at TP, and has experience across a broad spectrum of industry verticals. In serving TP clients in an end-to-end delivery across the global TP footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts across the Americas teams.

Luciana Cemerka is TP’s Chief Marketing Officer and has delivered bold and innovative marketing campaigns for TP worldwide. With a career developed by working in multinational companies such as Microsoft and Telefonica, as well as possessing international working experience, Luciana brings to TP her passionate view and vast knowledge in implementing a 360-degree marketing approach. She is always motivated to achieve more and is willing to make a difference. Luciana is also a Guest Professor in an online digital marketing course offered by one of the most renowned universities in São Paulo, Brazil.

Teri O’Brien is TP’s Group Chief Legal and Compliance Officer. She has over 23 years of experience in mergers and acquisitions, capital markets transactions, commercial transactions, and corporate governance and compliance matters. Before joining TP, Teri was a partner at Latham & Watkins, LLP, an international law firm with offices throughout the world.

An industrial engineer with a master’s degree in Marketing, Juan Carlos has worked in the BPO industry for the last 22 years. He joined TP in March 2016 as the Chief Executive Officer for the Colombia, Guyana, and Peru (CGP) region, leading his team to achieve outstanding results, including driving the region’s commercial boost and business model transformation. In January 2020, Juan Carlos was named President for the LATAM region. With a deep understanding of the BPO industry in multiple verticals and geographies, he is also responsible for leading the region’s long-term strategy, day-to-day decisions, and operational direction.

Benoit is TP’s Interim Group Chief Financial Officer. He joined TP in 2022 as Group Deputy CFO and was responsible for Financial Reporting & Consolidation, Coporate Accounting, Tax and Finance transformation. Before joining TP, he spent more than 17 years in Big 4 firms in France and in Hong Kong, with KPMG and then EY where he was a Partner specializing in International taxation/transfer pricing matters. Benoit was advising large multinational companies, primarily in the Financial industry as well as the Service/BPO sector on the structuring of the financial and tax aspects of their global value chain.