Full-Year 2025 Results

Jorge Amar led McKinsey’s digital customer-care group globally. In this capacity, he sought to transform the customer-facing parts of operations, helping to deliver stronger performance and better service.

Jorge first joined McKinsey in Buenos Aires in 2007 and has been based in Stamford since 2012. He recently relocated to Miami as of 2022. He has developed deep expertise in customer care through his service to major telecommunications companies across markets in Latin America, North America, and Western Europe.

He holds a Bachelor in Accounting from the University of Buenos Aires and an MBA from Harvard Business School. Jorge Amar currently serves as Chief Executive Officer of TP Group.

Agustin Grisanti is TP’s CEO for EMEA and APAC. He previously served as the Group Global Chief Operating Officer and as President for Ibero-LATAM. Before joining TP in 2014, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). He holds a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.

Miranda Collard is the Chief Executive Officer for the Americas and has been with TP for 32 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of the Global Client Officer function and operational delivery, as well as various support departments at TP, and has experience across a broad spectrum of industry verticals. In serving TP clients in an end-to-end delivery across the global TP footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts across the Americas teams.

Luciana Cemerka is TP’s Chief Marketing Officer and has delivered bold and innovative marketing campaigns for TP worldwide. With a career developed by working in multinational companies such as Microsoft and Telefonica, as well as possessing international working experience, Luciana brings to TP her passionate view and vast knowledge in implementing a 360-degree marketing approach. She is always motivated to achieve more and is willing to make a difference. Luciana is also a Guest Professor in an online digital marketing course offered by one of the most renowned universities in São Paulo, Brazil.

Teri O’Brien is TP’s Group Chief Legal and Compliance Officer. She has over 23 years of experience in mergers and acquisitions, capital markets transactions, commercial transactions, and corporate governance and compliance matters. Before joining TP, Teri was a partner at Latham & Watkins, LLP, an international law firm with offices throughout the world.

An industrial engineer with a master’s degree in Marketing, Juan Carlos has worked in the BPO industry for the last 22 years. He joined TP in March 2016 as the Chief Executive Officer for the Colombia, Guyana, and Peru (CGP) region, leading his team to achieve outstanding results, including driving the region’s commercial boost and business model transformation. In January 2020, Juan Carlos was named President for the LATAM region. With a deep understanding of the BPO industry in multiple verticals and geographies, he is also responsible for leading the region’s long-term strategy, day-to-day decisions, and operational direction.

Benoit is TP’s Interim Group Chief Financial Officer. He joined TP in 2022 as Group Deputy CFO and was responsible for Financial Reporting & Consolidation, Coporate Accounting, Tax and Finance transformation. Before joining TP, he spent more than 17 years in Big 4 firms in France and in Hong Kong, with KPMG and then EY where he was a Partner specializing in International taxation/transfer pricing matters. Benoit was advising large multinational companies, primarily in the Financial industry as well as the Service/BPO sector on the structuring of the financial and tax aspects of their global value chain.