Conversational AI (CAI) enables users to interact with technology using spoken or written natural language. We partner with technology leaders like Kore.ai, Congnigy and Microsoft to deliver CAI-enabled solutions, drawing on our unrivaled experience as the global CX leader. These include a full voice/chatbot and an integrated conversational IVR system.
CAI excels in various customer scenarios, including Seamless handling of service activations and subscription management, Efficient assistance with status updates, password resets, and case escalations, and streamlined processes for purchasing straightforward items such as airline tickets, checking in, and adding baggage.
Engaging with a bot can be 4-10 times more cost-effective than live customer service interactions.
Bots are accessible around the clock and can be scaled rapidly to meet demand.
Bots deliver reliable and error-free interactions.
Conversation Design
Crafting what the bot says, how it says it, and how customers respond. It includes handling exceptions, guiding customers to the right outcomes, and creating a natural, productive experience.
Speech Services
Enhancing phone-based customer service with multilingual speech recognition, key information extraction, and natural-sounding responses.
Technical Services
This includes installing and configuring the bot platforms and integrating them with existing systems - such as backends, contact center platforms, and engagement channels such as web, telephony, or WhatsApp.
Natural Language Processing (NLP)
The ability of the system to understand customers in their natural language - either spoken or written - without asking them to adapt the way they speak or chat.
