Accelerate business results and transform your organization by leveraging four decades of deep industry experience and leadership. Harness our expertise to optimize business processes, integrate siloed functions, and implement a digital-first strategy.
Optimize both business efficiencies and results with our advanced business consulting and solution design services.
Gain and retain more customers by delivering intelligent, connected, and consistent experiences.
Add, expand, or optimize functional capabilities with AI-powered back-office services like IT, HR, finance, and accounting.
Keep company and customer data protected with end-to-end security practices, policies, and protocols.
Companies are transforming support teams by using Generative AI to handle repetitive tasks, allowing agents to focus on customer relationships and loyalty. Success goes beyond advanced tools, it’s about enhancing human performance and empathy. This MIT Technology Review Insights report explores how AI boosts emotional intelligence to improve experiences for customers and employees.
TP Messaging
Expand capabilities and accelerate resolution with conversational chatbots for simple inquiries and live support for more complex requests.
Voice-to-chat, voice-to-messaging
Reduce call wait times by offering queued callers the option for mobile chat or instant messaging with a live TP expert.
Social media
Engage your community to resolve issues, enhance your reputation, and cultivate brand advocates.
Voice
Combine digital assistants and live TP experts to provide the answers and experiences your clients need.
To manage volume increases and deliver 24-hour support beyond staffing hours, Samsung created Sam the chatbot. Partnering with experienced TP conversation designers, they outlined responses to common questions and implemented machine learning for continuous improvement.
Great CX begins with a strong, authentic company culture. Businesses that prioritize employee well-being and align culture with values create deeper customer connections. Ryan Strategic Advisory explores TP’s people-first approach, innovation, and empathetic experiences. Read the paper for insights and real-world examples of culture-driven success.
