AI-powered debt collection services for higher recoveries and lower costs
Consumer dependence on credit and new lending models have increased delinquency rates. Stringent regulations that vary from region to region also require more effective and complex collection services. Technology is rapidly advancing but it only provides part of the solution.
Helping brands navigate debt recovery with care and precision
Our highly trained TP debt recovery experts, equipped with advanced tools and predictive analytics, navigate even the most complex borrower situations with empathy, Emotional Intelligence (EI), and measurable results.
How a global bank grew its managed portfolio by 143% with AI-powered collections
As personal debt surged and payment behavior evolved, a leading international bank sought to modernize its collections strategy. The goal: recover more while building stronger customer relationships. To do so, the client needed a smarter, more predictive approach that could scale with growing debt volumes and deliver better outcomes for both the business and its customers.
Harvard Business Review: Modernizing Debt Collection through AI and EI
Debt collection is evolving with higher consumer expectations and empathy-driven engagement. AI and emotional intelligence (EI) are key to creating respectful, human-centric interactions. This Harvard Business Review Analytic Services white paper explores how organizations are reimagining debt recovery to improve repayment rates while building stronger customer relationships and loyalty.
Ready to recover more with smarter collections?
Benefit from TP’s industry-leading technology and advanced analytics. Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments. Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.
Smarter debt collection strategies to overcome your biggest challenges
Efficient collections require big-picture thinking and focus on details. Our experts and integrated, coordinated end-to-end process rely on both. They also use advanced analytics to identify your customers who are most likely to pay and make it easy for them.
Trusted by leading global brands to transform debt recovery.
11.2% increase in collections, resulting in $1.8 million debt collected
A leading retail brand saw an opportunity to boost recovery rates and enhance team efficiency by improving how collections were managed. By adopting a more targeted, data-driven approach, the company aimed to prioritize accounts more effectively and unlock greater value from its operations.
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
Proven results in smarter debt recovery
A financial services client
Predictive analytics improve collections and save money
6%
1.3%
A multinational bank
Incentives boost overdue balance collections for a multinational bank
7%
A US-based retail brand
AI helps a retail brand understand customers’ payment styles
30%
13%
Collection Services FAQ
Debt collection outsourcing allows companies to rely on specialists who combine compliance, expertise, analytics, and human-centric strategies supported by digital and AI tools. This approach optimizes recovery while preserving trust and customer relationships.
Outsourcing enhances performance by integrating AI, predictive analytics, automation, and human emotional intelligence. This increases repayment rates, reduces costs, and ensures empathetic customer interactions.
Sectors like banking, telecommunications, healthcare, and utilities benefit from outsourced collections due to their need for secure, compliant, and scalable recovery solutions that balance efficiency and customer care.
AI predicts delinquency risks, identifies high-probability payers, and personalizes outreach to improve right-party contact and recovery rates. In a hybrid model, AI and human experts work together to refine timing, channels, and messaging in real time, creating a scalable and empathetic approach that strengthens overall performance.
Our approach is unique because it orchestrates human expertise with AI-driven intelligence in a seamless, end-to-end model. By blending human experience and empathy with AI, advanced digital tools, automation, and real-time analytics, we deliver high-performance recoveries while building lasting customer loyalty.
Yes. By centralizing processes, leveraging automation, and scaling expert human support globally, outsourcing reduces overhead costs without compromising compliance or customer experience.
Increase your knowledge
Unlock your debt recovery potential. Talk to a collections expert today.
