Teleperformance in Albania was founded in 2008, which initially started to provide an off-shore Customer Relationship Management (CRM) solution for the Italian market but now it delivers services in English, Spanish, French and Greek. Our mission is to provide an excellent service through a tough language-skill selection process, from a highly motivated team and by the systematic adoption of Teleperformance Group´s world-class standards and tools.
Digital Strategies
Advanced solution consulting and design for managing – and optimizing -- the entire customer lifecycle
Intelligent Automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.
