Quickly adjust to changing business needs, customer preferences, or seasonal spikes with the flexibility of Amazon Connect and scalable operations from TP.
Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with TP to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.
Combine the most advanced technologies with the best people and highly efficient processes to ensure long-term business agility.
People
With nearly 500,000 employees in 170 countries and speaking nearly 300 languages and dialects, TP offers unrivaled scalability.
Processes
Using Lean Six Sigma methodologies and proven, proprietary process efficiencies, companies can eliminate waste and optimize business operations.
Technology
Advanced technologies and solution partners like AWS and TP empower companies to deliver integrated, digital-first customer journeys.
As an advanced tier service partner with AWS, TP has the expertise and experience to help customers leverage the AWS Well-Architected Framework, a set of best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective workloads on AWS.
The AWS Well-Architected Framework consists of five pillars: operational excellence, security, reliability, performance efficiency, and cost optimization. By following the principles and recommendations of the framework, customers can ensure that their workloads meet the highest standards of quality and performance, as well as avoid common pitfalls and risks that can compromise their business outcomes.
TP can help customers apply the framework to their workloads by conducting a Well-Architected Review, a comprehensive assessment that identifies and prioritizes areas of improvement and provides actionable recommendations for remediation.
TP is committed to helping customers succeed on AWS by providing them with the best-in-class services and solutions that leverage the AWS Well-Architected Framework. To learn more about how TP can help you apply the framework to your workloads, contact us today.
Achieve maximum business agility by combining cloud-based solutions with TP Cloud Campus, our best-in-class model for recruiting, managing, and optimizing remote teams. Deliver support services wherever you need, from anywhere you want.
Consulting and advisory services
Get assistance when adopting Amazon Connect or migrating from an existing setup to the cloud
Elaboration
Post-interaction, real-timel analytics provide usable insights about operations, training, and service quality
Significantly expand the talent pool
Receive a detailed plan from migration management and go-live support to your move from business legacy system to Amazon connect
Easily scale capacity up or down
Simplify, automate, and organize your company's development and delivery lifecycle
Support new markets in local languages
Proactive support services that improve the reliability and performance of your contact center solution
Optimize of Amazon Connect setup and AWS
Optimize business operations and customer support solutions
We at TP are ready to help you plan, implement, and manage cloud migration and modernization of Windows-based solutions. With expertise in implementing and migrating Microsoft Workloads, Amazon EC2 for Microsoft Windows Server Delivery Partners can maximize your agility, security, and cost efficiency.
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2 running Microsoft Windows Server is a secure, reliable, and high-performance environment for deploying Windows-based applications and workloads. TP as a partner can help you provision instances quickly, securely and scale up or scale down as you need it, while only paying for what you use. A true consumption-based service model.
Deliver integrated, omnichannel customer journeys with a real-time, single view of the customer. Go beyond core capabilities by including:
Real-time floor management, call and emotion analysis, reporting, and fraud monitoring
AI/machine learning-enabled recommendation engine, focused on enhancing CX
Interaction analytics for structured and unstructured data across different channels, voice or non-voice
A versatile omnichannel customer interaction management and workflow solution
